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Frequently Asked Questions
How do you handle technical support? Does it take a long time for you to answer support request? What about billing, how do I pay for my account? What if I want to cancel my account? What about Domain Name Registration fees? Are these fees included in the price of the hosting fees? What about TelNet, Do you have it?
Q. Are there any setup fees for my account? A. No, we do not charge any setup fees for our hosting plan. Q. How do you handle technical support? A. We have put a tremendous amount of time and effort in the implementation of our Online Support Manual. This manual will assist you in the setup and maintenance of your web hosting account. We ask that all clients refer to this manual prior to contacting our Technical Support Staff. In the event that they are unable to locate the information they need, they can submit a technical support request utilizing our Online Technical Support Request Form. A link to this form can be found throughout our web site. Q. Does it take a long time for you to answer support request? A. General support requests are answered within just a few hours while more technical issues can take up to 24 hours. Q. What about billing, how do I pay for my account? A. At the time you set up your account, we accept Visa and Mastercard. Your credit card is set on a recurring basis, in other words, your credit card will be billed automatically each month on the anniversary date of their account activation. Q. What if I want to cancel my account? A. This is easy too. You enter the Account Management Area and select Cancel An Account. Q. I understand that my credit card will automatically be billed each month, but what happens if I do not have enough credit to cover the charges? A. Most people know how much credit they have on their credit cards and we count on that. In the event that the charges will not process, we will immediately notify you via email and give you 24 hours to submit us with another card number. Q. What do I do if I want to activate another account with you? A. That's an easy one too! You visit the Account Management Area and select Add An Account, and provide us the necessary information to setup the new account. Once your new account is setup, you will receive an email from us with the necessary information to log into your account just as you did when you set your first account up. Again, your credit card will be billed automatically each month. Q. What about Domain Registration fees? Are these fees included in the price of the hosting fees? A. No we do not pay any registration fees for any accounts. We would go broke and be out of business if we did this. It is your responsibility to pay your registration fees and this is done at the time you request a domain registration. Q. What about TelNet, do you have it? A. Yes we do. Take a look nat out online manual, chapter 5. |
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